Support
Support
Last updated: 2026-03-11
Contact channel
For service questions, contact admin.devscent@gmail.com for upload issues, export failures, account problems, rights requests, and policy questions.
Recommended details to include
- Account email
- Album title or URL where the issue occurred
- Exact error message
- The step and approximate time when the issue occurred
Response guidance
- General inquiries: usually within 2-3 business days
- Account and privacy requests: prioritized after receipt
- Service incidents: announced or replied to as soon as confirmed
Frequently asked questions
My photo upload keeps failing.
Check file size, browser session status, and network connectivity first. If it keeps failing, include your account email, failed filenames, and the step where it happened.
How do I resume a draft album?
Use the In Progress tab in My Albums or the latest in-progress card on the Dashboard to continue editing.
The exported PDF does not look as expected.
Include the print size, album direction, caption position, and framing mode so the issue can be reproduced faster.
How do I delete my account and albums permanently?
Go to Settings and use the account deletion action. Albums, photos, exported files, and login sessions are removed together.